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    Jul 07, 2025  
2011-2012 Graduate Catalog 
    
2011-2012 Graduate Catalog [ARCHIVED CATALOG] Add to My Catalog (opens a new window)

SMHM 5700 - Service Excellence

3 hours

Explores the dynamics of service excellence in the merchandising and hospitality industries. How consumer-driven trends motivate service approaches, management and training procedures, and their impact in the marketplace.

Prerequisite(s): None



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