BCIS 5520 - Information Technology Service Management

3 hours

Provides a standards-based framework to structure IT-related activities and approaches for supporting and delivering IT services; to enhance the interactions of IT technical personnel with business customers and users; and to increase the quality, reliability and flexibility of IT services. Investigates the relationships of ITSM processes (e.g., ITIL, COBIT, COSO) with other business process improvement approaches (e.g., TQM, Six Sigma, Business Process Management, CMMI, SOX), frameworks and methodologies.

Prerequisite(s): BCIS 5120 or consent of department.