DRTL 3590 - Digital Order Fulfillment and Customer Service Strategies

3 hours

An in-depth study of the various digital strategies and methods retailers employ to get their products in the hands of their customers. Analysis of rapidly evolving eCommerce order fulfillment practices for business-to-consumer models. Topics will include digital fulfillment models, systems technology platforms, inventory management, consumer behavior and real-time product availability to meet consumer experience, delivery and customer service expectations.

Prerequisite(s): Junior standing required.

Course specific fees (in addition to tuition and mandatory):
Academic (AF) per hour: $10.40