TECM 4300 - Usability and User Experience in Technical Communication

3 hours

Introduction to the theories and methodologies associated with assessing and measuring the usability and user experience of documents, software, web sites, mobile applications and other technical or professional interfaces. Methods may include card sorting, think aloud protocol, interviews, observations, cognitive walkthroughs, task analysis, heuristic evaluations and eye tracking, among others.

Prerequisite(s): TECM 2700; TECM 2800; Professional and Technical Communication major, or consent of department.